• |
  • Text Englarge A A A
  • |
Patient Safety Information Update


Providing a high quality,
responsive and flexible service.

News & Events


Patient Safety Information Update

1 October 2014

Share:   Email a FriendTweet about usGoogle+ this courseFacebook us

As you may be aware there is an increasing use of electronic cigarettes and how they are being marketed as products that can be used where cigarettes are banned. We wish to advise you that electronic cigarettes should be treated the same way as tobacco cigarettes and as such should not be used in the vicinity of oxygen, due to the increased risk of fire. There has already been a fatality in another region of the UK, due to a patient using an E-cigarette whilst on oxygen.


As an oxygen supplier, we follow the guidance of The European Industrial Gases Association (EIGA). EIGA’s stance is that “electronic cigarettes should not be used whilst a patient is undergoing oxygen therapy. Additionally, batteries of electronic cigarettes should not be charged in the vicinity of a patient undergoing oxygen therapy or the oxygen source itself.”


We would ask that you, your family members, carers and visitors are aware of this guidance and adhere to it to ensure the safe use of your oxygen at home.


Please do not alter your equipment or your flow rate unless instructed to do so by a medical professional, or it has been changed at the request of your clinician by a Dolby Vivisol technician.


If you have been unwell and have had medical intervention at home and your oxygen supply was changed in anyway, for example a different flow rate or mask/ cannula were supplied by the doctor/ nurse/ paramedic, please ensure you let your respiratory team know as you may need a you may need a review or a discussion as to whether your needs have changed, to ensure the correct equipment is available for you to re-order.


If you are unsure regarding safety advice, please do not hesitate to ask your technician, or phone the Customer Contact Centre.


Other recent news articles




It’s the British Lung Foundation’s #Loveyourlungsweek. 


From Monday 17th June to Sunday 23rd June, we are supporting the British Lung Foundation to rasie awareness across the UK. 


10,000 people get a new diagnosis of lung disease every week. Early and accurate diagnosis is critical. Many people with lung disease remain undiagnosed or misdiagnosed for years and only learn of their condition when it’s too late for effective treatment.





Thier online Breath Test has been taken by over half a million people - if you're concerned about your breathing, take a short test today - www.blf.org.uk/breathtest


 DM 1813 LYLW Twitter Graphics V23





Reminder: Over the Easter period, we would like to remind you of our ordering schedule. Please ensure you call our customer care service team in plenty of time to guarantee your oxygen supply. 


For patients on repeat delivery schedules, you do not need to do anything. 


Please see below the dates for our patients in England:


For Deliveries on

Deadline for orders

15th, 16th, 17th and 18th April

Order by 5pm, Friday 12th April

Friday 19th April (Good Friday)

No Deliveries, Urgent enquiries only

20th and 21st April (Easter Weekend)

No Deliveries, Urgent enquiries only

Monday 22nd April (Bank Holiday Monday)

No Deliveries, Urgent enquiries only

Tuesday 23rd April

Normal Service resumes


Have a lovely Easter!


Thank you 






Contact Info

Registered Office Address:

Dolby Medical Home Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,

Registered in Scotland No. 063902

Gatwick Office Address:

Dolby Vivisol
Southpoint, Old Brighton Road,
Lowfield Heath,
Gatwick, West Sussex,
RH11 0PR



Follow Us


News Sign-up

By subscribing you will always be update with the latest news from us.

© Copyright 2019 Dolby Vivisol. All Rights Reserved.

To find out more about The Vivisol Group and The SOL Group click on the links here:


Our website uses cookies

Find out more about how these are used in our privacy policy.

I’m happy to proceed