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Patient Safety Information Update


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Patient Safety Information Update

1 October 2014

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As you may be aware there is an increasing use of electronic cigarettes and how they are being marketed as products that can be used where cigarettes are banned. We wish to advise you that electronic cigarettes should be treated the same way as tobacco cigarettes and as such should not be used in the vicinity of oxygen, due to the increased risk of fire. There has already been a fatality in another region of the UK, due to a patient using an E-cigarette whilst on oxygen.


As an oxygen supplier, we follow the guidance of The European Industrial Gases Association (EIGA). EIGA’s stance is that “electronic cigarettes should not be used whilst a patient is undergoing oxygen therapy. Additionally, batteries of electronic cigarettes should not be charged in the vicinity of a patient undergoing oxygen therapy or the oxygen source itself.”


We would ask that you, your family members, carers and visitors are aware of this guidance and adhere to it to ensure the safe use of your oxygen at home.


Please do not alter your equipment or your flow rate unless instructed to do so by a medical professional, or it has been changed at the request of your clinician by a Dolby Vivisol technician.


If you have been unwell and have had medical intervention at home and your oxygen supply was changed in anyway, for example a different flow rate or mask/ cannula were supplied by the doctor/ nurse/ paramedic, please ensure you let your respiratory team know as you may need a you may need a review or a discussion as to whether your needs have changed, to ensure the correct equipment is available for you to re-order.


If you are unsure regarding safety advice, please do not hesitate to ask your technician, or phone the Customer Contact Centre.


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Ordering over the Easter bank holiday weekend

To ensure that you receive the oxygen you require over the Easter weekend, please make sure that you place your order in advance.

Deliveries for Monday 10th April - Thursday 13th April should be placed no later then Friday 7th April to enable our staff to arrange a suitable delivery date with you.




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Contact Info

Registered Office Address:

Dolby Medical Home Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,

Registered in Scotland No. 063902

Gatwick Office Address:

Dolby Vivisol
Southpoint, Old Brighton Road,
Lowfield Heath,
Gatwick, West Sussex,
RH11 0PR



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