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Patient Information


Our dedicated staff are always
on hand to assist with your needs.

Patient Information

The below patient information leaflets have been designed to provide additional information and guidance on your medical oxygen.


You can download or print a copy from the links below:


Patient information leaflet - Medical Liquid Oxygen

Patient information leaflet - Medical Oxygen

Summary of product characteristics - Medical Liquid Oxygen

Summary of product characteristics - Medical oxygen


If you have any problems or issues while using your oxygen, then contact us immediately on:


0800 833 531


Our patient services team are available 24/7, 365 days of the year and will be able to assist you with any problems regarding your medical oxygen.


Please see below advice on common questions which we are asked that relate to you home oxygen service.


If you have any further questions, then please contact our patient contact centre.



I am moving house, how do I change my delivery address?

I am going on holiday- how do I organise the equipment to be delivered to my holiday address?

If you are travelling within Europe, you can call the Department of Health helpline on 02072104850, who will be able to advise you on how to arrange this.

Are Jersey and Guernsey covered for holidays?

Do ambulatory oxygen cylinders come with a bag?

I need more ambulatory cylinders what do I do?

If my oxygen equipment stops working- what should I do?

My nose is sore, what products can I use?

I need more nasal cannulae/ masks- how do I order them?

Do I have to be at home when my oxygen is delivered?

Can my electricity rebate be paid by cheque?

When will my rebate be paid?

How is my electricity rebate calculated?

How do I get a rebate for electricity used when on holiday?


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Contact Info

Registered Office Address:

Dolby Medical Home Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,

Registered in Scotland No. 063902

Gatwick Office Address:

Dolby Vivisol
Southpoint, Old Brighton Road,
Lowfield Heath,
Gatwick, West Sussex,
RH11 0PR



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